de_DEpl_PL

We provide professional IT services and solutions.

We are a state-of-the-art service organisation offering comprehensive services, user support and ICT infrastructure service and maintenance. Our services include remote support, on-site break-fix service with a guaranteed SLA of up to 4 hours throughout Poland, as well as large scale installation and implementation projects.

We operate continuously, 24/7/365.

We guarantee the highest quality, timeliness and efficiency, relying on experienced professionals and proven delivery procedures.

Baltic IT Support in figures

  • 10+ years of experience
  • 17 field service locations in Poland
  • 24/7 operations
  • 80 service and support engineers
  • 2147 customer sites supported

From the beginning of 2023

83 459

number of calls
we have answered

34 419

number of service and installation visits
we have carried out

Our services

We are a provider of professional IT services with over ten years of experience. We specialise in end-to-end user support projects, service and maintenance of IT infrastructure as well as mass deployment and implementation projects. We operate in Poland and EU countries, being a proven partner for companies expecting reliability, timeliness and the highest quality of services.

Our many years of experience, flexibility and commitment enable us to effectively support our clients’ businesses, ensuring the reliability of their IT infrastructure and the smooth functioning of their operational processes.

IT HelpDesk

24/7 remote IT support

On-site support

24/7 on-site break-fix service with repair times up to 4 hours

User IT support outsourcing

Comprehensive user support and maintenance of the IT workplace environment

Managed services for IT systems

Comprehensive management and maintenance of the customer’s IT infrastructure

IT staff augmentation

Provisioning of IT specialists to work as part of the client’s team

Installation and roll-out services

Handling mass equipment installation, deployment and maintenance projects

Configuration hub and logistics centre

Handling mass equipment configuration projects and delivery logistics

Post-warranty repairs of equipment

Post-warranty repairs on a wide range of ICT equipment

LAN installations

LAN, WiFi and CCTV infrastructure installations

Let’s talk!

Your needs are unique and specific to your industry. Talk to us about your operational and production support processes, services or sales. Find out how we can help.