Leading international cosmetics and beauty company
- Outsourcing of IT support for approximately 700 company employees in Poland, Lithuania, Latvia and Estonia. Remote support provided 24/7, with on-site support available in the offices during working hours.
- Support for Request Management, Asset Management, Service Delivery Management and Project Management processes.
Polish energy company
- Outsourcing of IT support for over 2,000 company employees in Poland.
- Support is provided remotely and on-site in several dozen locations in Poland.
- Support of Incident Management, Problem Management, Request Management, Asset Management, Service Delivery Management processes.
Major Polish energy corporation
- IT support outsourcing for more than 2,000 employees in Poland.
- Support is provided remotely and on-site in dozens of locations in Poland.
- Support of Incident Management, Problem Management, Request Management, Asset Management, Service Delivery Management processes.
International supplier of lottery systems
- Comprehensive replacement of hardware infrastructure in over 18,000 locations in Poland.
- The scope included pre-configuration of equipment, full logistical support for the equipment being installed and de-installed, installation and system configuration of installation sites in Poland.
Large chain of ‘off-price’ shops
- On-site service for dozens of chain shops in Poland for IT infrastructure under an SLA of 6h.
- IT infrastructure start-ups and hardware roll-outs in several hundred shops in Poland, Germany, Austria, the Netherlands.
International chain of large-scale furniture shops
- Comprehensive upgrade of WiFi infrastructure in chain shops in Germany
- Extension of LAN and replacement of WiFi access points
German IT integrator
- 24/7 remote monitoring and administration of IT systems.
- Contact centre in English for the company’s end customers (approx. 30 medium-sized and large companies from the German market).
Public sector institution
- HelpDesk, monitoring and remote administration.
- Monitoring of the operation of the client’s IT systems. Remote administration and troubleshooting. Accepting requests and supporting system users 24/7.
Leading retail bank in Poland
- Remote support (HelpDesk) for Bank employees and support of Asset Management processes.
Leading telco operator
- Supporting the installation and servicing of WAN and WiFi equipment in more than 4,000 end customer locations of the operator in Poland.