User IT support outsourcing
We comprehensively handle the processes of user support and management of workplace IT infrastructure, offering a broad spectrum of services tailored to the individual needs of our clients. Our activities cover the key areas of IT management that allow companies to operate efficiently and minimise technology-related downtime.
Help Desk and user support – we provide technical support services both remotely and by dedicated technicians residing directly in client offices. The Help Desk team ensures that problems reported by employees are resolved quickly and efficiently, resulting in more efficient teams and reduced operational costs associated with failures.
Asset Management – we manage the full lifecycle of IT equipment, from demand planning, handling the procurement process, issuing and replacing equipment to warranty repairs, recalls and disposal. In addition, we offer employee billing services in accordance with client policies, allowing for full control and transparency of IT asset management.
Request Management – we support our clients in managing employee requests for the granting of authorisations, the provision of licences or the issue of equipment. We carry out all activities in accordance with our clients’ policies, ensuring full compliance with their internal standards and procedures.
Project Management – we offer support in the management of IT projects implemented by clients. Thanks to our specialists, companies can effectively plan, implement and monitor the progress of internal projects, allowing them to achieve their technological goals within the specified time and budget. Our experience in this field guarantees professionalism and efficiency in the implementation of even the most complex IT projects.
We operate in accordance with the agreed SLA or provide resources for their implementation under the supervision of the client (body leasing). We work in close cooperation with the client’s IT services responsible for creating procedures and policies, building and developing the IT infrastructure. We support the implementation of the IT department’s strategy, ensuring the highest user satisfaction. We make available proven and qualified technical resources to work within the client’s organisational structures – both on a long-term and temporary basis.